Rodalies has been a nightmare for 24 hours after the service cut caused by the blackout that left half of Europe without electricity and network. Now, at last, the service has partially recovered and some lines are starting to operate.
And although the worst hours, with users trapped in convoys stopped throughout the territory, have already passed, many users are wondering what to do with the tickets they bought and that yesterday, clearly, did not meet their service.
For this reason, we tell you how to claim the money for a Rodalies or metro ticket cancelled due to the blackout.
How to ask for a ticket change or a refund
Rodalies undertakes to reimburse 100% of the amount of the ticket or to facilitate the cancellation of tickets that are unusable due to the delays caused by the blackout.
It is very easy to ask for an exchange or refund of your Rodalies ticket.
By phone: by calling 912 32 03 20
In person: At any Rodalies station ticket office.
Refund of metro tickets or trips
There are also Barcelona metro users who lost their single ticket or their t-usual trip yesterday due to the stoppage of the metro service.
To recover the amount of these trips you have to call 912 32 03 20, make the management at ticket offices or make a claim through the web.